Overview
Introduction
The VNGGames SDK’s Customer Support (CS) Portal feature ensures that players have instant, in-game access to customer support without disrupting gameplay. From technical troubleshooting to general inquiries, the CS Portal allows players to get assistance directly within the app, making the experience more seamless and enjoyable. With minimal setup, the CS Portal empowers developers to elevate user satisfaction by providing swift and effective support access.
What is CS Portal
The CS Portal in VNGGames SDK is an integrated support feature that lets players access customer service while remaining in the game. Instead of redirecting players to external channels, the CS Portal handles support requests within the app. This feature helps maintain engagement by addressing user issues promptly, ensuring they can continue enjoying the game without interruption.
Key capabilities
How it works
User Enters the “Help” Button
The player initiates the CS Portal by selecting the “Help” button or another pre-configured in-game action that opens the customer support webview.
User Selects Game Market
The player chooses their game market, allowing for tailored support based on their specific platform.
User Chooses Issue Category
The player picks the issue category that best matches their concern, making it easier for the support team to prioritize and respond effectively.
User Creates a Ticket
The player fills in the required information to submit a support ticket.
Ticket Successfully Sent to CS Team
Once submitted, the ticket is sent directly to the customer support team for review and action.